A wide colonnade of stone arches open to a plain at dusk, mountains on the horizon. Two people sit facing each other across a low carved table in direct conversation, nothing between them. An android works at its own lit panel to one side and another helps a man with a block of stone to the other; cyan threads run between all of them.

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Layer 2 — Customer Value Model

Value-First Humans

SageThe AI still handles the busywork. The judgment calls happen with a person in the room now — every time.

OracleValue-First Humans: the machine does the filing, the relationship does the deciding. That split is the whole fix.